FAQ – COZYLIN

Welcome to

FAQ

Someone from our team will get back to you as soon as possible.

If you have a question that isn't answered here, feel free to send us a direct message via email.

At COZYLIN , choosing sizes is very easy. We have prepared a detailed size guide to help you.
We respond to all your queries within 24 hours at the following address: hello@cozylin.com

We personally make our outfits in the factory. Exploring the world has opened our eyes to diverse skills; our goal with Cozylin is to capture the essence of comfort and lightness...
You will be charged at the time of purchase of the product.

All direct payment gateways adhere to the standards set by PCI-DSS, which is managed by the PCI Security Standards Council, a joint initiative of brands like Visa, MasterCard, American Express and Discover.
Yes, we accept online payments. All payment processing and vital customer information is fast, easy, and secure. Learn more about our store's secure checkout experience (powered by Shopify) here .

You can pay by credit card (MasterCard, Visa, American Express), Klarna or via PayPal.
You will be charged at the time of purchase of the product.

International shipping may take up to 14 business days. Due to global supply chain challenges, shipping times may be longer than usual.
Shipping rates may vary by region and are calculated at checkout. Here are the full details of our Shipping Policy .
When you purchase your product, we will send you your tracking number by email, which will allow you to track the delivery accurately.

Yes, we ship our products worldwide. (Europe)
When it comes to our deliveries, we rely on established companies known for their ultra-secure shipments.

All our products are subject to quality control. Our warranty provides coverage against manufacturing defects. The warranty covers any manufacturing, design or material defects. Please notify us within 4 days of detecting any defects. It does not cover knocks, improper use or other problems that are not attributable to manufacturing defects.

You can request a refund within 14 days. To do so, you will need to complete the refund form and return the product to us. However, the product must be returned in perfect condition, in its original packaging and with all components delivered. Returns will not be accepted for incomplete, damaged or stained items. The product must not have been used, washed or damaged. Please find more details about refunds in our terms and conditions.
If you wish to cancel your order, please contact us by email as soon as possible. If your order has not been dispatched, we can issue a direct refund. However, please note that once your order has been dispatched, we are unable to cancel it. Your option in that case would be to return the product to us upon receipt, in accordance with our returns and refunds policy.
Your promo code must be entered directly into the cart under 'PROMO CODE' for it to be applied :)

When an order does not include free shipping, all shipping costs (including return shipping) are covered by the customer.
When an order includes free shipping, only the cost of return shipping is covered by the customer.

General